Payment for the confirmed package is due in full 24 hours prior to the scheduled shoot. We accept payment via credit card, PayPal, or check.

If the Client needs to cancel their booking, they must notify us at least 48 hours in advance to avoid a cancellation fee. If the cancellation occurs less than 48 hours before the scheduled shoot, a fee of AUD$50 will be charged.

If the Client needs to reschedule their shoot, they must notify us at least 24 hours in advance. While we will make every effort to accommodate the request, availability cannot be guaranteed.

Upon completion and delivery of the video to the Client, the Client will obtain full usage rights for the video, allowing them to utilize it for any desired purposes.

REL Media shall not be held liable for any damages or injuries that may occur during the shoot or as a result of the video content produced. The Client assumes all liability for the property being shot and any individuals involved in the production.

The Client is responsible for providing access to the property being shot and ensuring that all necessary parties have been notified of the scheduled shoot.

The Lite package includes basic editing services. However, any additional editing or revision requests made after the completion of the project will be subject to an additional fee for the "Lite" package. The "Standard" package allows for one revision, while the "Pro" package allows for up to three revisions. To ensure the best possible outcome, it is important for the Client to inform us of any specific details or requirements via email prior to the start of the project. We will make every effort to accommodate all reasonable requests.